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BAD ADDRESSES FOR BILLING DEPARTMENT

7/12/2013

From: Tara Mitchell
Sent: Friday, July 12, 2013 10:04 AM

Bad Addresses for Tiger DOS

Each Biller will run an account summary report for each physician that they handle. Report will print one account per page with all DOS listed.
Biller will highlight any accounts that indicate Tiger 1 (FEC) & Tiger 2 (ASC).
Biller will pull out the Tiger accounts and place these vouchers on hold.
Biller will determine by DOS if account should be forwarded to Collection Agency.
If DOS is 2006 and after, Biller will enter Allscripts note that vouchers have been placed on hold and account forwarded to Tara to send to Collection Agency.
If DOS is a combination of prior to and after 2006, Biller will enter Allscripts note that voucher has been placed on hold and account forwarded to Tara to send to Collection Agency.
For all DOS that are prior to 2006 place in a folder for Jerry to review and instruct us on how to handle.

Bad Addresses

Biller will research all other Bad Addresses to determine if there is a new address available. This will be done by checking scans, Payerpath and by calling patient.
If Biller unable to locate a new address, account will need to have vouchers placed on hold with Allscripts note entered indicating that account has been forwarded to Tara to send to Collection Agency.

This is the criteria for running the report:

In Allscripts under Collection Tab click Self Pay Follow Up.
Screen will open to Account Summary Report
Click on Report Preferences and click OK
Click on Account Type and select Bad Address
Click on Select Actual Providers and select the providers you want to run the report for
Click on Select Department & choose the department you want to run report on
Do not select a location, leave it as it is
Click on Age by Billing Date
Skip down to where it has First Letter of Guarantor Last Name and enter A to Z
Click on Include Items and select Unpaid Items Only. No credits will pull into report using this criteria.
Click run and report will print

policy_protocol_bad_addresses_for_billing_department_07122013.docx
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COUNTERFEIT $50 AND $100 BILLS

7/11/2013

From: Jerry Orloff
Sent: Thursday, July 11, 2013 5:41 PM
To: Front Office Leads, Front Office Receptionists

Based upon the proliferation of counterfeit $50 and $100 bills we do not want to accept these. Being practical, I know there will occasionally be patients who only have these bills and who will be extraordinarily difficult if we do not accept them (perhaps it is a matter of pride?).

On those very rare cases in which you accept $50 and/or $100, you must inform the patient that we generally do not accept larger bills, that the serial number will be noted, and if the bill should come back as not accepted by the bank as being counterfeit (in which case they will confiscate it), the patient will be charged for the full amount.

In these cases in which a high denomination bill is accepted, you must send an email to me noting the serial number(s) and denomination(s) of each $50 and/or $100 bill(s) accepted. Copy the the front office supervisor and Billing Lead.

policy_protocol_counterfeit__50_and__100_bills_07112013.docx
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PATIENTS PRESENTING WITH DNR ORDER PAPERWORK

7/8/2013

Applies to: Front Office Leads, Clinic Leads, ASC Director of Nursing, CRNA, Surgery Counselors, Surgical Front Office Receptionists

We do not honor DNR requests. Whenever such paperwork is presented, the following should take plac

1. We are obliged to take the paperwork and have it scanned into the patients record - under "LEG" (legal documents).

2. Inform the patient that, as an organization, we do not honor DNR orders.

3. Email Medical Records Lead so that she is aware that a patient has provided you with this paperwork, that it needs to be scanned into the patient's record, and that you have informed the patient that we do not honor DNR Orders. Copy the CEO, DON of the ASC, and your direct supervisor on this email.

4. Medical Records, please send the patient, any power of attorney holder, and any rehab/assisted living facility/nursing home officials involved a copy of this letter, and verify via telephone call that it was received, noting whom you spoke with, when, and a contact telephone number.

policy_protocol_patients_presenting_with_dnr_order_07172013.docx
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BAD ADDRESSES FOR BILLING DEPARTMENT

COUNTERFEIT $50 AND $100 BILLS

PATIENTS PRESENTING WITH DNR ORDER PAPERWORK

POLICIES & PROCEDURES

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