Employee Center
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    • Compliance Program

TRAINING: FRONT DESK & SCHEDULING 


Access Patient's Chart

login_to_medflow_v8_1.pdf
File Size: 188 kb
File Type: pdf
Download File


viewing_the_patients_chart_v8_1.pdf
File Size: 378 kb
File Type: pdf
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search_for_the_patient_v8_1.pdf
File Size: 254 kb
File Type: pdf
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view_patient_documents_v8_1.pdf
File Size: 237 kb
File Type: pdf
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Check-In & Check Out

take_patient_picture_v8_1.pdf
File Size: 168 kb
File Type: pdf
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process_consent_forms_v8_1.pdf
File Size: 243 kb
File Type: pdf
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Creating Patient Notes

create_a_chart_note_v8_1.pdf
File Size: 161 kb
File Type: pdf
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sticky_note_front_desk_v8_1.pdf
File Size: 189 kb
File Type: pdf
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phone_note_front_desk_v8_1.pdf
File Size: 229 kb
File Type: pdf
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Education Material & Letters

creating_letters_outside_of_exam.pdf
File Size: 1812 kb
File Type: pdf
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fax_server_log_front_desk_v8_1.pdf
File Size: 173 kb
File Type: pdf
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Billing Screen

check-out_adding_items_to_billing_screen.pdf
File Size: 369 kb
File Type: pdf
Download File


Patient Appointment Reminders

How to Upload Patient Appointment Reminders to ClientTell
How to load appointments in ClientTell for patient appointment reminder calls.

​Website: https://www.clienttell.net/
Username: flaeyecon
Password: appt1445

ClientTell User Manual
Detailed guide on using and navigating the ClientTell (Patient Appointment Reminders) site.


Phones

This document can be found in the FORMS PORTAL in the "Administrative & Internal (Front Dsk, Med Rec)" folder.

Additional Materials to Review:

Doctors & Assistants
Staff Continuing Education
Vertical Divider

Front Desk Policies & Procedures:

  • PAYMENT RELATING TO PREMIUM IOLS, COPAY,  DEDUCTIBLES, ETC.
  • EMERGENCY SURGERIES​
  • PATIENT ACCIDENTS ON TEI PROPERTY
  • SECURING CASH
  • AMNIO-GRAFT POST CARDS
  • CHANGING OR RESCHEDULING PATIENT APPOINTMENTS
  • CO-MANAGEMENT OF YAG CAP PATIENTSNURSING HOME/REHAB ASSISTED LIVING TAB IN ALLSCRIPTS
  • SCANNING INSURANCE CARDS AT THE BEGINNING OF EACH YEAR AS WELL AS ANNUALLY​
  • ABN PROTOCOL
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